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Terms of Use


N SIRET/ 45304091700016



head office :

520, avenue Denis Papin -Zone Artisanale 33260 La Teste.

Service clientèle : 05 56 66 99 46

All orders placed through the site meet the conditions of sale set out below .

"The SMOTES ®" is a web site accessible via the Internet, identified by the domain name .

"The SMOTES ®" is open to any Internet user hereinafter "client"

"The SMOTES ®" offers for sale goods or services, hereinafter "products"


ARTICLE 1 : Mutual commitments

"The GTOS ®" agrees to sell and deliver the products selected by the customer on the GTOS site. com. The client agrees to pay the amount of the order, after confirmation thereof. The customer is solely responsible for the selection of its products. Knowing that our products are all handmade and the colors and clothing on the characters are contractual and the title written by hand. that the product is used in natural wood and the latter have little imperfections, that our characters are also individually handcrafted and may also have slight imperfection that all our characters have their eyes noirs.Le customer can cancel his order for reasons cited above that the writing or the color of the characters does not suit him. He may be amended at its request, all expenses will be borne .


ARTICLE 2 : Payment terms and price

The customer pays the order by check or credit card. It can also choose the payment bank to bank or by SWIFFT The price stated in the order confirmation by "GTOS ®" is the final price. It consists of a set of characters systematically integrated into a framework, it includes postage, excluding any taxes and duties payable by the customer when importing products into the country of destination. Prices are in Euros .


ARTICLE 3 : Order Acceptance

From the moment the customer has filled in the order listed on the site and confirmed his order, he accepts these terms and conditions applicable to the contract so made. "The GTOS ®"reserves the right not to confirm an order for any reason (eg out of stock, supply problems, etc ...) "The GTOS ®" inform the customer by e-mail promptly .


ARTICLE 4 : Shipping and deadlines

The products are delivered to the address specified by the customer's purchase order. If the address given by the customer is not be complete or incorrect and the package is returned to the Company GTOS aired the return postage to be re-shipped at the proper address will be charged to the customer

Delivery times vary according to country of destination and is displayed as an indication on the website "The GTOS. Delivery times are the most common of 5 working days for rapid transit on receipt of payment from the client. They will be provided by registered letter or colissimo MAX for speed but also recommended for all other shipments outside France ask our customers to check the package condition that a claim is made to order so that the factor S Corporation "RELEASE MOTES can make a claim with the Post to obtain compensation for damages and the customer and the company . 

We therefore request the immediate return of the order so that we can repair . 
All applications made after receipt can not be a claim to which the Company S'MOTES RELEASE disclaims any liability .

In case of complaint, the customer can contact a


ARTICLE 5 : Intellectual Property - FILING DESIGNS AND BRAND

The GTOS ® is a registered trademark number 00/49NL at the National Institute of Industrial Property. GTOS The site is the property of S'motes Diffusion. The characters and the concept is patented with INPI and OHIM any reproduction of this concept can be produced in court for forgery .

The company has already used this option in the face of the little people scrupulously and won on all procés.Donc all similar products are counterfeit and may be continued in CRIMINAL